FAQ

Hosted Emails - Email Client & Spam

We recommend using a email client called Mozilla Thunderbird. The program is free and open source supported with lots of plugins and free support across a variety of platforms eg Mac, PC etc

1. Download and install the latest version from here

2. Setup your emails accounts (usually finds the correct settings automatic if you just enter your email address) – if a trusted certificate notification pops up always select yes/always.

3. Once setup – from the top menus (or the 3 lines on the right) go to ‘Tools‘ and then select ‘Account Settings

4. Click ‘Junk Settings‘ and select the options you want to apply – we recommend the below:

email-junk-settings

5. Then select “Global Junk Preferences” and in the next screen and select the following options:

email-junk-settings2

Now you should be all setup – your email client will now learn from what you select as junk or not. It will grow and learn the more you use it and at the same time if anything is moved as junk by accident you have a 14 day buffer to check the junk folder to restore if before it is deleted. It also keeps all your address books out of the filter so you should minimise the amount of errors. To start the learning process on any email you class as junk just mark it via the “junk” button:

junk

Setting Up Your Emails

Manual Settings

If you do not see an auto-configuration script for your client in the list above, you can manually configure your mail client using the settings below:

Secure SSL/TLS Settings
(Recommended)
Username: your@emailaddresshere.co.uk
Password: Use the email account’s password.
Incoming Server: lotus.prowebdns.com

      • IMAP Port: 993
      • POP3 Port: 995
Outgoing Server: lotus.prowebdns.com

      • SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
Non-SSL Settings
Username: your@emailaddresshere.co.uk
Password: Use the email account’s password.
Incoming Server: mail.yourdomainnamehere.com (www.yourdomainhere.co.uk with out the “www.” or “.co.uk”)

      • IMAP Port: 143
      • POP3 Port: 110
Outgoing Server: mail.lovehogroast.com

      • SMTP Port: 25
Authentication is required for IMAP, POP3, and SMTP.

Notes:

      • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
      • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
      • Outgoing mail is sent using SMTP.
      • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

Access Your Emails via Browser

If you need to a simple way to access your emails on the move or without setting up you can access your emails via the webmail feature. Simply typing in your domain followed by “:2095”  eg www.yourdomain.co.uk:2095 you should then be shown the log in screen:

webmail-login

Then you will be show 3 frontend options – these are just different programs to use to access and manage your emails. The recommended option is RoundCube. (You can set as the default to skip the selection page for future if you wish).

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