UPFRONT DIGITAL DESIGNS
Terms & Conditions
1. General
1.1 These Terms apply to all services provided by Upfront Digital Designs (“the Company”).
1.2 By approving artwork, accepting a quote, or making payment, the Client agrees to these Terms.
1.3 The Company operates in good faith and aims to provide a professional, reliable service at all times. This may at times exceed our preferred working timetable due to the amount of work involved in or issues beyond our control in 3rd party services.
2. Design Services & Intellectual Property & Usage Rights
2.1 Design work may commence before payment at the Company’s discretion.
2.2 All artwork, concepts and design work created by Upfront Digital Designs remains the intellectual property of the Company until paid for in full.
2.3 For general design and print projects (including posters, promotional graphics, event titles and other commissioned artwork), upon full payment the Client is granted a licence to use the final approved artwork for the specific intended purpose agreed at the time of commission.
2.4 This licence does not constitute transfer of copyright ownership unless the project was explicitly commissioned as a logo or brand identity design.
2.5 For logo and brand identity projects that are clearly defined and agreed as such in writing, full copyright ownership transfers to the Client upon receipt of full payment.
2.6 Draft concepts, unused designs, and any artwork not forming part of the final agreed deliverable remain the property of the Company.
2.7 The Company reserves the right to display completed work in portfolios and promotional materials unless otherwise agreed.
3. Artwork Approval (Very Important Section)
3.1 A proof will be supplied prior to print or production.
3.2 The Client is responsible for thoroughly checking:
Spelling
Contact details
Layout
Alignment
Sizing
Colours
3.3 Any written confirmation to proceed (including “yes”, “approved”, “looks good”, “go ahead” or similar wording) constitutes final approval.
3.4 Once approval is given, the Company is not responsible for errors or layout issues visible on the approved proof.
3.5 Amendments after approval may incur additional charges.
4. Print Services
4.1 Most print work is produced via trusted third-party suppliers.
4.2 Estimated turnaround times are provided in good faith but are not guaranteed unless explicitly agreed in writing.
4.3 The Company is not liable for delays caused by third-party suppliers, couriers, material shortages, or factors outside reasonable control.
4.4 Minor colour and trim variations within industry tolerance are not considered faults.
4.5 If goods differ from the approved proof due to production error, the Company will offer either:
Reprint, or
Refund of the print cost (at the Company’s discretion).
4.6 Dissatisfaction relating to approved artwork layout or alignment that matches the signed-off proof does not qualify for refund.
4.7 Once artwork has been approved and sent to print, cancellation is not possible.
5. Deadlines
5.1 Any required deadlines must be clearly stated before work begins.
5.2 Unless explicitly agreed in writing, time shall not be considered of the essence.
5.3 The Client accepts that print production involves external suppliers and therefore unforeseen delays may occur.
6. Payment Terms
6.1 New clients typically require payment before print production.
6.2 Established clients may be invoiced after completion at the Company’s discretion.
6.3 Late payment may result in suspension of services.
7. Website Hosting & Management
7.1 Hosting services are provided on a monthly or annual basis as agreed.
7.2 Monthly hosting is billed at the beginning of each month and covers that month’s service.
7.3 Annual hosting payments are non-refundable once the hosting period has commenced.
7.4 If a Client chooses to transfer hosting or domain before the end of a prepaid annual term, unused months are not refundable.
7.5 Domains are typically registered in the Company’s name unless otherwise requested.
7.6 Upon request and once all outstanding balances are cleared, domains can be transferred to the Client.
7.7 The Client is responsible for maintaining their own backups if transferring away.
8. Cancellations
8.1 Design time already undertaken will be chargeable if a project is cancelled.
8.2 Print jobs cannot be cancelled once sent to production.
9. Limitation of Liability
9.1 Liability is limited to the total value of the relevant invoice.
9.2 The Company is not liable for indirect or consequential losses.
10. Conduct & Communication
10.1 The Company values respectful and professional communication.
10.2 Abusive, aggressive, or unreasonable behaviour may result in suspension or termination of services.
11. Customer Supplied Artwork & Copyright Responsibility
11.1 All artwork, images, logos, text, and other materials supplied by the customer for printing or production remain the sole responsibility of the customer.
11.2 By submitting artwork or design files to UpFront Digital Designs, the customer confirms that they have the full legal right, permission, or licence to reproduce, print, and use all elements contained within the supplied artwork.
11.3 This includes, but is not limited to, copyrighted images, trademarks, brand names, character likenesses, illustrations, photographs, and any intellectual property belonging to third parties.
11.4 UpFront Digital Designs does not verify ownership or licensing of any materials supplied by customers and accepts artwork in good faith that the customer has obtained all necessary permissions.
11.5 The customer agrees to fully indemnify and hold harmless UpFront Digital Designs, its owners, employees, and partners from any claims, damages, losses, legal costs, or liabilities arising from the reproduction, printing, or use of any content supplied by the customer that infringes upon copyright, trademark, intellectual property rights, or other rights of any third party.
11.6 UpFront Digital Designs reserves the right to refuse to print, reproduce, or produce any artwork that it reasonably believes may violate copyright law, intellectual property rights, or may otherwise be unlawful or inappropriate.
11.7 Submission of artwork for printing or production constitutes acceptance of this clause and the full Terms & Conditions of service.
